HelpDesk and IT Outsourcing

Modern enterprises need professional source of information regarding the information technologies. A perfect solution for your company may be the partial or complete outsourcing. Not many people know that outsourcing may refer to narrow segment of the processes in the IT department, e.g. administration of firewall, server or HelpDesk and HotLine services.

IT HelpDesk is one of our basic IT services. We cater for the solutions for small, medium-size and big enterprises where it is justified to use IT outsourcing. Our employees specialise in IT care and undertake the maintenance of IT resources withing the enterprise infrastructure. The IT service starts upon signing the cooperation agreement.

• Servicing the software and trainings
  Users' training form an integral part of the HelpDesk services. The basic offer includes trainings how to use operational systems, office and specialist software. Trainings are realised directly on the clients' premises. We also conduct trainings about the safe exploitation of the Internet.
• Server systems
  We provide professional counselling and help with all the problems related to the implementation and exploitation of the following server systems:
  - Microsoft Windows NT/2000/2003
  - Microsoft Exchange 5.5/2000/2003
  - Microsoft SQL 2000/2005
  - Microsoft ISA
  - Linux
  - FreeBSD
  - Novell NetWare 4.x/5.x/6.x
  - Novell Border Manager
  - Novell GroupWise
  - Novell NIMS.
• Network safety
  We are able to conduct an audit of the IT network safety in the companies. We design and implement firewall solutions based on the products of the following companies: Cisco, WatchGuard, d-link, netgear.
• System engineering
  We deal with designing IT networks with the use of the state-of-the-art technologies.
• Verification of the personnel and department work
  If you have doubts about the quality of the work of your IT department, we are able to verify the substantial knowledge of your employees and check the quality of the team work.
• Server administration
  We support users in their daily problems. With the use of the state-of-the-art technologies consisting in the remote control of the working stations and the CRM tools, we are able to solve the problems bothering the users quickly and efficiently.

HelpDesk is supported by the CNS's own application: HelpDesk Tool whose aim is to retain the highest quality of providing services. This system improves the communication between the service receiver and the service provider.

More about CNS HelpDesk Tool application »